[tdf-discuss] Re: user forums ?

On 10/28/11 4:16 PM, Cor Nouws wrote:
> Hi,
>
> I noticed that the old users forums from OOo are not available any more.
> I was not a frequent visitor, but helped a bit with questions (on the
> Dutch language version) now and then. There was a mixture of questions
> related to OOo and of course increasingly LibreOffice.

<snip>

I've been reading this thread as it has developed, and will admit, the 
technical aspects of the discussion are well over my head.

My interest in the discussion was not the technical issues of who does 
this, how LO help areas are interfaced with others, where this or that 
is stored, but what does the average user discover when he/she comes to 
the LO or TDF website in search of help.

With all due respect to those reading this message and using the LO 
mailing lists, regardless of how they access the mailing list, you are 
*not* the average user I encounter.

IMO, when a person finally figures out what's going on with the help 
system at LO, it is the best overall system I've seen in years.  (The 
website needs a lot of help, IMO.  :-) )

What I like about LO's overall help system is any individual can access 
*all* community help efforts regardless of the method of help the user 
prefers.  Although, it's not always easy.  :-)

If you prefer your help system to be a mailing list, that's available 
directly from LO.

If you prefer your help system to be a forum, that's available through 
the Nabble interface and Gmane.

If you like the threaded type view, it's available through LO, and 
Gmane, with varying degrees of sophistication vs. ease of use.

If you prefer printed documentation, it's available via the various 
guides available on LO's website.

Regardless of the technical issues discussed in this thread, if you 
maintain the 4 above methods of obtaining help, or equivalents to those 
options, you will be ahead of everyone else's help system I've used.



--
Ken

Mac OS X 10.6.8
Firefox 7.0.1
Thunderbird 7.0.1
LibreOffice 3.3.4


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