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 Also the guidance was poor and the apps did not get updated for years. So
the endusers in the diplomatic services
got displeased more and more, but the responsible persons in
the administration choose the wrong way out.
This is the short version, you can read a bit more at the H :

All this really highlights is the danger of government lock-in to single
commercial interests.

The snag with an all-encompassing monopoly is that if it goes wrong and it's
the established way, people will say "oh that is just the way it is with
technology". If it goes wrong after a change from the established system
they say "We need the established system". National education systems should
be teaching the underlying principles of technology and it's commercial
ramifications, particularly at government level. Changing technology is
easy, changing people and their attitudes is not.

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