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Bernhard Dippold wrote (15-10-10 18:52)

What seems to be necessary is describing the OP how a mailing list and a
volunteer community works. That's what I do on the OOo lists I'm
moderator (art and branding) by a direct (standardized) mail to the OP [1].

I think it is (nearly?) as important as getting more people to use
LibreOffice to show them how our community works and invite them to
join. Every new community member brings more new users to our product
and keeps the community alive.
[...]

IMO this is the best approach.

Best,
Cor


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