Re: [tdf-discuss] Re: RfD: Non-corporate user representation?

On 16/12/2014 09:37, Thorsten Behrens wrote:
> As such, we're crucially relying on feedback from our users (and
> Charles pointed out the many ways to collect it) -- but just in the
> aggregate. Collectively, our user base provides tremendous value to
> us, by marketing to peers, reporting bugs, voting with their feet,
> donating money etc. The individual user though -- on average --
> contributes just tiny amounts. So the big picture looks pretty much
> like Charles' tongue-in-cheek 'almost zero'.
I'm also late responding to what seemed originally to be a genuine 
attempt by Nino to seek ways of enhancing end user feedback.

Although I agree the necessary mechanisms are in place, his input is 
evidence that it can be hard for users to appreciate this.

It can seem that developments and discussions are for the benefit of the 
'in' team and not for the majority who are not involved other than as 
users. Would a different attitude/culture, something like "Users 1st", 
help to mitigate that? At the same time it would be good to define the 
user's implicit responsibilities resulting from their choice to use the 
product. To make the difference clearer, it's not a case that the user 
needs to 'Join us!' as on the Help > Send Feedback...    page, rather it 
would be an accepted fact that all users are automatically a member of 
the community simply by virtue of being users.

To make this change of emphasis visible I'm thinking of an extension to 
the    Help > Send Feedback...    page, also ideally putting that 
content into the main help file so users can see it without going online.

Below is a very rough draft, based in part on Thorsten's excellent 
summary above. I'd be happy to put more effort into a better version if 
gets support. Keeping this kind of text simple and inviting is always 
very difficult.
==============================================================================
 Welcome to the LibreOffice Community

The LibreOffice community includes all users. Everyone is welcome, 
whether as a user or if you are able to become more involved.

As a user, you inevitably have responsibilities:
- enjoy the advantages of LO
- learn to use the LO effectively
- keep your version up-to-date
- make an occasional donation, however small, perhaps when you upgrade
- tell your friends about your experience

You are most welcome to become more involved:
[ followed by a reformatted version of the   Help > Send Feedback page]

[new 'Users 1st' logo]
==============================================================================

--
Mike Hall
www.onepoyle.net


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