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[tdf-discuss] Re: AskLibO blitzes



Marc Paré wrote

Would it be a good idea to organize a monthly call for a AskLibO blitz?


Obviously it would be better than the current situation :)

The main problem with AskLibO is that there are few people answering
questions on a regular basis. With few people around there are obviously
many areas of LibreOffice that are unknown and therefore unanswered.

The second problem is that most people expect to be answered immediately. If
the answer doesn't pop-up while the user is still on the site (and they
probably don't wait more than 2 minutes...) then even if an answer is
provided, the user is already gone.

This means that since the person who asked the question most of the times
doesn't bother to check for an answer (or forgets to mark any of the answers
as correct), then the number of the "unanswered" questions is almost the
same as "all" questions (685 out of 855 as I write)

This means that not only people who make an effort to provide answers don't
see any feedback but also makes it harder to find truly unanswered
questions...

I think this tool has a great potential as a knowledge base but it fails
because of the wrong usage by people who ask questions who expect this to
behave as some sort of IRC channel...

Just my 2 cents ;)

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