[tdf-discuss] Re: AskLibO blitzes

Hi Christian,

Le 2012-05-20 07:36, Christian Lohmaier a écrit :
> Hi Marc, *,
>
> On Sun, May 20, 2012 at 6:39 AM, Marc Paré<marc@marcpare.com>  wrote:
> > Would it be a good idea to organize a monthly call for a AskLibO blitz?
> >
> > I think this would solve some of the outstanding unanswered questions queue.
> > We could all agree on maybe a 2-day spree where we could all check in and
> > answer as many questions as possible. The 2-day spree would also allow for a
> > return to those who answered just in case of a need to update and reply to
> > the answer.
>
> While this will bring the # of unanswered questions down, I'd rather
> have people who ask question also answer other ones :-)
>
> People don't make enough use of their votes yet, they are not really
> familiar with the system yet.
>
> What I'd like to avoid is that there will be 10 people answering all
> the questions...
>
> But going though the unanswered ones (preferrably in "oldest first"
> order) is of course a good idea, but hopefully it will not be the same
> people doing all the work.
>
> ciao
> Christian

I think the whole exercise of doing blitzes would be to reduce the 
number of outstanding questions as well as reducing the amount of 
frustration these questions are causing. I'm sure once the numbers of 
users increase in the use of the AskLibO, the number of outstanding 
questions will lessen. People will get use to the way it works.

It is also a good exercise for the LibreOffice membership who may have 
forgotten to "pop by" once in a while on the AskLibO pages; I know that 
I am guilty of this. If we want to market LibreOffice in a positive way, 
then we should try our best to give users a great experience on our help 
lines.

It is quite a shock for OOo users to leave their cozy forums and have to 
deal with the busy LibreOffice mailinglists and the AskLibO site. I 
think we can all appreciate that they are left at a disadvantage having 
to learn a new way of reporting problems or even asking for help. Most 
LibreOffice users who use these help lines are really not interested in 
learning a new system, they just need an answer to their questions re: 
trouble with LibreOffice.

On the other hand, community building would help in creating a 
LibreOffice community that could possibly make better use of the AskLibO 
site. This, I believe, we need to foster more on our mailing lists: 
encouraging membership to LibreOffice.

Cheers,

Marc


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