Re: [tdf-discuss] AskLibO blitzes

On 20 May 2012 12:36, Christian Lohmaier
<lohmaier+ooofuture@googlemail.com>wrote:

> Hi Marc, *,
>
> On Sun, May 20, 2012 at 6:39 AM, Marc Paré <marc@marcpare.com> wrote:
> > Would it be a good idea to organize a monthly call for a AskLibO blitz?
> >
> > I think this would solve some of the outstanding unanswered questions
> queue.
> > We could all agree on maybe a 2-day spree where we could all check in and
> > answer as many questions as possible. The 2-day spree would also allow
> for a
> > return to those who answered just in case of a need to update and reply
> to
> > the answer.
>
> While this will bring the # of unanswered questions down, I'd rather
> have people who ask question also answer other ones :-)
>
> People don't make enough use of their votes yet, they are not really
> familiar with the system yet.
>
> What I'd like to avoid is that there will be 10 people answering all
> the questions...
>
> But going though the unanswered ones (preferrably in "oldest first"
> order) is of course a good idea, but hopefully it will not be the same
> people doing all the work.
>
> ciao
> Christian


I am an answer contact for LO (and OO) questions in Ubuntu on Launchpad
[1].  So I had a look about a week ago at the unanswered question in
AskLibO, but I must admit I found it very heavy going.  Some of the reasons
why are:

1) They need specialist knowledge to give a good answer.
2) Vague questions which need more details to know how to give a good
answer.
3) OS details needed for a correct answer (I am using Ubuntu Linux).

I will also admit that I do not much like the 'Ask' format.  I just want to
help people.  I'm not interested in Votes, etc.  To me it all gets in the
way of engaging with the user.  Sometimes you need a sequence of questions
and answers to get to a good solution.  The Ask format isn't really a good
way to do that.  Forums are better.

Tony

[1] https://answers.launchpad.net/ubuntu/+source/libreoffice/+questions

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