RE: [tdf-discuss] Re: LibreOffice priorities

Hello Marc,

In the process of commenting it would be good that people who actively respond to a reported bug, 
also add their email address. Just for those many cases where the original reporting person has 
disappeared, and there no longer is a "problem holder" from the user comunity.

Pieter
> Thanks for the reply and comments.
>
> Le 2012-05-18 05:50, Pedro a écrit :
> > Hi Marc
> >
> >
> > Marc Paré wrote
> > > Actually, after reading the bug report, I checked to see if 
> I had the 
> > > same problem. I read the suggestion of resetting the profile and it 
> > > now works properly.
> > >
> > > Let me know if this works for you too and I will file a report on 
> > > your submitted bug confirming the fix.
> >
> > Resetting the user profile is hardly a fix. I think the correct name 
> > is workaround.
> >
> > Although this is acceptable for advanced users, it is enough to make 
> > someone who is trying out LibreOffice to give up (see comments in 
> > AskLibO and User mailing list)
> >
> > Returning to the subject of this topic, adding a mechanism 
> (i.e. a one 
> > click button to Repair profile) to fix this kind of problems 
> would be 
> > a good addition to the usability and friendliness of the Suite.
> >
> > (Before someone shoots the LibreOffice default comment "Why 
> don't you 
> > fix it yourself?" TM, I want to add that I am not a developer)
> >
> > Regards,
> > Pedro
>
> The process of bug-fixing is:
>
> * people report a bug
> * people confirm the bug through testing
> * devs either accept or reject the bug (normally accept, 
> unless the bug is a duplicate of another bug report)
> * people + devs find a temporary work-around
> * devs will try to find a fix
> * people will try the fix and report back
> * fix is corrected in an updated version
>
> Now that we have found a workaround for this bug, the 
> volunteer-devs can get to work at finding the solution, which, 
> can either be a small fix or a large coding fix; we don't 
> really know at this point. (BTW, I am also not a dev.)
>
> The bug-report-fixing in opensource projects is normally heavy 
> on people reporting problems and finding temporary 
> workarounds, often with dev support. The workaround does not 
> mean that the bug will be closed, it just means that the devs 
> now have solid confirmation of the problem and finding a fix 
> with testing is the next step.
>
> In fact, if a user reports a bug, it is hoped, in all cases, 
> that the user will help testing out any fixes suggested by the 
> devs so that they can better understand and correct the problem.
>
> Although opensource software is free to use, it is hoped that 
> the user will help make the project better by participating in 
> some way as a form of repayment, if at all possible. There is 
> always something a user can do to help no matter how small the 
> contribution. Even leaving comments such as yours is helpful. 
> (BTW, I will include you comment about the "one click button 
> ..." to the bug report.)[1]
>
> If you feel you can help with the LibreOffice project in any 
> way, feel free to ask and someone will suggest where you could 
> help. Now that we know the workaround we can help other users 
> who have this problem by informing them of it.
>
> Cheers,
>
> Marc
>
> [1] https://bugs.freedesktop.org/process_bug.cgi
>
>
>
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