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RE: [tdf-discuss] Re: LibreOffice priorities


Hello Marc,

In the process of commenting it would be good that people who actively respond to a reported bug, 
also add their email address. Just for those many cases where the original reporting person has 
disappeared, and there no longer is a "problem holder" from the user comunity.

Pieter

Thanks for the reply and comments.

Le 2012-05-18 05:50, Pedro a écrit :
Hi Marc


Marc Paré wrote

Actually, after reading the bug report, I checked to see if 
I had the 
same problem. I read the suggestion of resetting the profile and it 
now works properly.

Let me know if this works for you too and I will file a report on 
your submitted bug confirming the fix.


Resetting the user profile is hardly a fix. I think the correct name 
is workaround.

Although this is acceptable for advanced users, it is enough to make 
someone who is trying out LibreOffice to give up (see comments in 
AskLibO and User mailing list)

Returning to the subject of this topic, adding a mechanism 
(i.e. a one 
click button to Repair profile) to fix this kind of problems 
would be 
a good addition to the usability and friendliness of the Suite.

(Before someone shoots the LibreOffice default comment "Why 
don't you 
fix it yourself?" TM, I want to add that I am not a developer)

Regards,
Pedro

The process of bug-fixing is:

* people report a bug
* people confirm the bug through testing
* devs either accept or reject the bug (normally accept, 
unless the bug is a duplicate of another bug report)
* people + devs find a temporary work-around
* devs will try to find a fix
* people will try the fix and report back
* fix is corrected in an updated version

Now that we have found a workaround for this bug, the 
volunteer-devs can get to work at finding the solution, which, 
can either be a small fix or a large coding fix; we don't 
really know at this point. (BTW, I am also not a dev.)

The bug-report-fixing in opensource projects is normally heavy 
on people reporting problems and finding temporary 
workarounds, often with dev support. The workaround does not 
mean that the bug will be closed, it just means that the devs 
now have solid confirmation of the problem and finding a fix 
with testing is the next step.

In fact, if a user reports a bug, it is hoped, in all cases, 
that the user will help testing out any fixes suggested by the 
devs so that they can better understand and correct the problem.

Although opensource software is free to use, it is hoped that 
the user will help make the project better by participating in 
some way as a form of repayment, if at all possible. There is 
always something a user can do to help no matter how small the 
contribution. Even leaving comments such as yours is helpful. 
(BTW, I will include you comment about the "one click button 
..." to the bug report.)[1]

If you feel you can help with the LibreOffice project in any 
way, feel free to ask and someone will suggest where you could 
help. Now that we know the workaround we can help other users 
who have this problem by informing them of it.

Cheers,

Marc

[1] https://bugs.freedesktop.org/process_bug.cgi



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