Re: [tdf-discuss] overall communication guidelines and reply-to mangling

Hi Michael,

Michael Meeks schrieb:
> Hi guys,
>
> On Fri, 2011-11-25 at 22:19 +0100, Stefan Weigel wrote:
> >  From my point of view, the mailing list is the sender.
> > When I hit the "Reply" button, this has to go back to the sender,
> > who sent that to me, which is the mailing list and not Regina.
>
>         Sure sure. But you must get mail every day that is CC'd to several
> people. Surely you get to understand the difference between "Reply" and
> "Reply to all" ? the latter will keep the CC.
>
>         At the end of the day, IMHO all this comes down to a simple choice:
>
>         * make it easy for established list users to avoid having to
>           think whom they want to reply to, and needing to press
>           ctrl-shift-r vs. ctrl-r (or whatever)
> or
>         * make it easy for new and peripherally involved users to get
>           replies to their casual E-mails without doing a long list of
>           operations.
>
>         Where by a long list of operations, I mean, that in order to get a
> reply to your mail/question, first you need to:
>
>         a) be clueful and know you havn't a chance of getting a reply
>         b) send a mail to subscribe-foo@a.b.c
>         c) wait for the reply
>         d) confirm acceptance of mailing list
>         e) while (time<  max_time_wait_for_any_reply) {
>                 f) recieve mail, delete uninteresting messages
>                 g) read&  respond to tiny minority of messages that
>                    are a reply to your query.
>         h) } send a mail to unsuscribe-foo@a.b.c
>         i) confirm un-subscribe from unsubscribe-foo@a.b.c
>
>         In my view, most people fall down at a) - they just never appear to get
> a reply to their message. To ask someone to do steps b->i in order to
> interact with us is one that strangles community IMHO.

I see no problem for this steps. That has worked all the time for our 
German OOo-lists, so why shouldn't it work for an international list? 
Users get a reply from the list moderator which describes what to do. 
Those with support requests who do not like mailing lists, will use a 
forum. If someone really wants to participate regularly, he needs to 
subscribe anyway.

Kind regards
Regina

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