Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

Le 2010-10-25 01:54, todd rme a écrit :
> On Sun, Oct 24, 2010 at 11:51 PM, Drew Jensen<drew@baseanswers.com>  wrote:
> > > > Thanks
> > > >
> > > > Drew
> > >
> > > Has anyone looked at the KDE forums?  It might be a good layout for a
> > > software-specific forum.  We also have a built-in system for handling
> > > feature requests directly in the forum (the brainstorm forum).
> > >
> > > http://forum.kde.org/
> > >
> > > disclaimer: I am an admin on the KDE forums.
> >
> > Hi todd,
> >
> > Looks nice - can you tell me how you think it differs from the forums at
> > http://user.services.openoffice.org/en/forum
> >
> > Is there some specific aspect to how things are grouped in the KDE site
> > you wanted to draw attention to? Is it some particular set of features,
> > search is good because..., how reply is handled is better because...,
> > that type of thing.
> >
> > Thanks for taking the time to discuss, much appreciated
> >
> > Drew
>
> There are a bunch of features that I think would be helpful.  The ones
> I can think of right now:
>
> * As Marc pointed out, it has the "guided posting" system.  This walks
> you through making a new post, to make sure the post ends up in the
> proper place and has the necessary information.
>
> * It also has the brainstorm forum, which is an integrated system for
> proposing, voting on, discussing, and tracking feature requests.
>
> * It has a keyword tagging system for posts that helps you find what
> you are looking for.
>
> * There is a "Solved" button on each post.  The person that solved the
> problem clicks the button on the post that had the solution in it,
> letting others uses with the same problem jump straight to the
> solution right from the topic list or search results (they just click
> a checkbox icon).  It also lets people trying to help know that the
> thread doesn't need them.
>
> * It has a button on the topic list and search results that lets you
> jump straight to the first unread post in a thread.
>
> * It automatically aggregates news from the official KDE news sources,
> the KDE website and KDE Dot News, with the ability to comment on them.
>   There is also a specific forum just for new releases.
>
> * It has integrated icons for common operating systems (including
> Linux distributions) to make it easy to tell at a glance what sort of
> system the person you are trying to help has.
>
> * The theme is designed to match the theme used by the rest of the KDE
> websites (all official KDE websites use a common theme, including the
> forums).
>
> * It has flags for countries below each username and language-specific forums.
>
> The forum you referred me to may have some of these, but I did not see
> them when I looked.
>
> -Todd

Hi Todd:

From a user point of view, at first I thought it was a very dumbing 
down system BUT after I tried it, it became quite obvious that it was a 
very streamlined way of dealing with users and obviously, from an 
organisational point of view, very nice for the admins. You will most 
likely get fewer mis-placed postings.

I particularly liked the new:

"guided posting" system.  This walks you through making a new post, to 
make sure the post ends up in the proper place and has the necessary 
information."

as well as the "Solved" check mark. Although I found the "Solved check 
mark at little hard to find/use at first (it doesn't add the usual 
"[Solved]" word in the subject line). After I browsed the threads, I 
could then see the value of it.

From a user's perspective, I thought it was an overall nice feeling to 
use it.

Marc


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