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Christian Lohmaier wrote on 2011-06-09 15.04:

Well, this time it's the first time an unsubscribe complaint contained
useful information, and I have no doubt that the user did his best to
unsubscribe himself.

indeed. A first check on another bounce I got aware of today was that *indeed* some mail servers delivering messages to us are *heavily* blacklisted, and the change spam comes from them is high. We rely on several combinations of triggers that must kick in before we block, in order to avoid false positives.

However, that doesn't help people who want to unsubscribe and can't.

A web-interface won't help, as the key to mailinglist subscription and
also unsubscripiton is the double-opt in/out.
I.e. you must be sure that only those users who actually own the
email-address can subscribe or unsubscribe.

What would be helpful if we could provide a web interface that e-mails them a URL they need to click, and if the magic token fits, they are unsubscribed. Thus, they only need to be able to *receive* e-mail from us (if they wouldn't, they had no problems of unsubscribing, as they then won't receive mailing list posts :-)

Please forward such requests to the
postmaster@documentfoundation.list, so not only Florian has to deal
with it but all people who can deal with it.

Maybe an interesting note: The postmaster@ account (and *not* info@) has less filters, so if you send to this account, chances that mails arrive are much higher, even if you would normally have been blocked.

So indeed his confirmation mail didn't reach the mailinglist system,
and hence he was not unsubscribed. But of course this is an error in
the mail-filtering/blacklisitng whatever. It definitely needs to be
looked into.

Thanks for taking care of investigating! I will have a look these days. In the meantime, ping postmaster@ (again, *only* this alias!) in case of questions.


Florian Effenberger <>
Steering Committee and Founding Member of The Document Foundation
Tel: +49 8341 99660880 | Mobile: +49 151 14424108
Skype: floeff | Twitter/ @floeff

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