Re: [tdf-discuss] Re: Trouble installing on Windows XP

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On 2/12/2011 6:27 PM, Jesús Corrius wrote:
> On Sat, Feb 12, 2011 at 5:48 PM, abenglen <abenglen@bellsouth.net>
> wrote:
> > When the installation stops (hangs) at about 4/5th the way on the
> > progress bar, both the NEXT and BACK buttons are ghosted, but I
> > can click on CANCEL which prompts a warning window asking if I am
> > sure I want to cancel the installation. When I click on YES,
> > nothing happens, and the only why to clear the installation
> > window(s) is by using "End Task" of the Windows Task Manager.
> > Using "Alt + Tab" did not show any other warning screen.
>
> Can you run the file libreoffice33.msi through this utility:
>
> http://www.installsite.org/files/iswi/MsiTools.zip
>
> and then enable the logging "[*] - All Options" after choosing a
> log file. That log file will help us to find the problem.

I'm having the same problem, except my problem came in trying to
upgrade from Libo 3.3 to Libo 3.3.1. The first install hung at the
end, so I had to three-finger-salute it and kill the process, after
which it would only allow me to repair or remove it. I chose repair,
and got the error that another installation was still in process.
(There wasn't.) Took care of that error and got it to run, but the
repair hangs at the end like the initial install did.

I have a log, which I can attach if necessary. However, the only thing
I could find that looked even remotely suspicious was this message,
which shows up three or four times in the log:

"The file C:\Program Files\LibreOffice
3\Basis\program\shlxthdl\shlxthdl.dll is being held in use .  Close
that application and retry."

Note that ALL of the Libo-related (and OOo-related) processes had been
killed before I ran the installer.

Any ideas on this?

- -- 
Steven Shelton
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