Re: [tdf-discuss] Changed footer of listmails

On 10/26/2010 4:18 PM, Friedrich Strohmaier wrote:
> Hi Barbara, *,
>
> Barbara Duprey schrieb:
> > On 10/26/2010 1:31 PM, Friedrich Strohmaier wrote:
> > > Hi TDF enthusiasts,
> > > I changed the footer for mails of this list.
> [..]
>
> > > I'd prefer having a wiki page containing a short 3 step guide
> > > summarizing that tipps and link there. If somebody would set up one
> > > would be a great thing.
> [..]
>
> > I notice that the footer has gone back to implying that +help will
> > accomplish the unsubscribe, rather than providing instructions --
> > this was fixed before,
> I'm not aware of that..

I can look up the discussion, but it was changed for a while (maybe only on the users list? think it 
was Florian...).

> > it's misleading. It would be best to provide both unsubscribe
> > addresses and the help one:
> > Email to discuss+unsubscribe@libreoffice.org to unsubscribe from the
> > list Email
> > to discuss+unsubscribe-digest@libreoffice.org to unsubscribe from the
> > list digest.
> > Email to discuss+help@libreoffice.org for general help information.
> too long! I had to fight for "permission" of four lines max. 80 chars
> each..
>
> > Or if that is regarded as making the footer too cumbersome, just point
> > to the general help but without implying it will actually do the
> > unsubscribe:
> > Email to discuss+help@libreoffice.org for help with list
> > operations such as unsubscribing.
> How would You pack that in max. 80 chars?

In the other discussion, it was mentioned that the longer lines were a problem because they wrapped 
inside the mailto, so I suggested starting the message with "Email to" as you've done here -- but 
from what you say they're not allowed to exceed 80 characters at all. If so, I'd just leave off the 
last three words. People looking to unsubscribe certainly should know that's a list operation. 
Another option would be to make it "for help with unsubscribing" -- but it does more than just that. 
Or even leave out the "with" there. I'm just trying to avoid the implication that using +help is 
itself the way to unsubscribe.

> [..]
>
> > The other footer info looks OK, though possibly the guideline
> > information should be incorporated into our own support structure
> > rather than referencing an outside source. That would allow tailoring
> > it to reflect specific guidelines for our lists, if desired.
> Exactly that's what I asked for someone to realize in a wiki page, to
> link at instead. Would You like to do that? :o))

What I'm planning is to set up a discussion wiki for collaboration on what would most likely become 
a Support page that contained, or if necessary linked to, all the information we'd like people to 
consider when they're looking for help -- use of FAQs, forums, mailing lists, archives, issue 
trackers, etc. If this were properly organized, it could be referenced by, say, moderators receiving 
posts from unsubscribed users. I'm trying to come up with a strawman for the structure to get the 
ball rolling.

> > There is some effort going on about the whole issue of how to support
> > users at their first point of contact, whatever that is, and I think
> > your suggestion fits in that discussion very well. Thanks!
> my pleasure :o))
>
> btw.: Do You or someone else have a link to a good mailinglist
> netiquette. Quoting ist just *one* aspect of writing good mails in a
> mailing list.
>
>
> Gruß/regards

How about www.openoffice.org/ml_guidelines.htm?


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