Re: [board-discuss] Enable TDF to contribute more code to LibreOffice with in-house developers to address our donors specific needs

Hi Italo,

Awesome, thank you so much for the summary!

All the best,
Kendy

Italo Vignoli píše v Čt 10. 02. 2022 v 15:27 +0100:
> On 2/10/22 14:56, Jan Holesovsky wrote:
>
> > Comes to my mind - as you deal with the donors daily, and
> > particularly
> > ask them why do they want to stop their recurring donations (in
> > case
> > they do), I wonder if there is an aggregated data available
> > somewhere?
>
> The majority of recurring donations is stopped immediately after the 
> first donation by the donor, when he gets the receipt and realizes
> that 
> he has triggered a recurring donation instead of a one off.
>
> Then there is a number of donors who ask to stop the recurring
> donation. 
> Some of them provide a reason, which in some cases is that he wanted
> to 
> donate once and not on a recurring basis, in some cases lack of
> money, 
> and in some other because they don't use the software anymore (no bug
> or 
> other technical reason provided).
>
> A small number of donors block donations because the software
> doesn't 
> fit their needs or is too difficult to use (again, without providing
> any 
> technical reason or a bug).
>
> You should always consider the fact that only a very small number of 
> users is capable of spotting bugs, as for them the software always
> works 
> as intended. It took me several years to get a marginal understanding
> of 
> bugs, and I have been working in technology environments since 1982.
> The 
> majority of users is technically dumb, including people who are
> supposed 
> to be competent, and this is just a fact.
>
> > Also, in case it is a concrete problem that stops them donating any
> > longer, please do you have an opportunity to file bugzilla tickets
> > for
> > such cases?
>
> Since 2013, not a single user has related stopping donations with
> bugs, 
> while some donors have related their donation to solving bugs.
>
> Best regards, Italo
> -- 
> Italo Vignoli - italo@vignoli.org
> mobile/signal +39.348.5653829
> GPG Key ID - 0xAAB8D5C0
> DB75 1534 3FD0 EA5F 56B5 FDA6 DE82 934C AAB8 D5C0

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