Re: [tdf-discuss] FreeDesktop Bugzilla

[Charles Marcus <CMarcus@Media-Brokers.com>]

On 2010-11-11 7:08 PM, jonathon wrote:
> - From my POV, the biggest failure is how OOo implemented it.
> 
> It attempts to demand the naive OOo user state precisely where,
> when, what, and which components of OOo are affected by the 
> bug/feature/whatever. It also attempts to extract all of the
> technical data about the bug/feature/whatever, from a user that
> neither knows, nor cares about what a stack overflow is.

+10

> [Disclaimer: I quit submitting bug reports and RFIs to issuezilla
> for both OOo and Firefox/Thunderbird years ago, because they were
> invariably closed with a "won't fix" or "won't implement" tag. The
> usual reason being that so few people are affected, that it would not
> be worth the developer cost to fix/implement. I]

? You seem to be lumping two totally different aspects of bug trackers
together as one.

Firefox and Thunderbirds bug tracker is not even remotely as difficult
as OOo's. While I agree with you that the Mozilla devs tend to close
Feature Requests with a WONTFIX (or they agree it would be a nice
feature, but it just stays open with no one giving it any love) too
often, they do address real bugs fairly quickly - and the reason they
tend to neglect feature requests is because they - especially the
Thunderbird devs - are very short-staffed.

>> First, we need to get rid of the non-meaningful term "issue" and 
>> distinguish between bugs and requests for improvements.

> What one person views as a bug, a developer can view as an RFE.
> 
> [Case in point: The bug reports I filed on Thunderbird, about its 
> inability to retrieve email, were treated as RFEs, purely because
> they were not bugs, going by the then current email rerieval
> specifications for Thunderbird.]

Bug#'s? Thunderbird has never had a problem 'retrieving' our mail in our
office, and we've been using it (40-60 users over the years) since about
version 0.8, so whatever your problem is/was, obviously it is/was
something fairly obscure.

> What is needed is something that enables a user who has lots of data
> to include it, but not make a user that has little or no data,
> unwilling, or unable to submit a report.

Again, +10...

-- 

Best regards,

Charles

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