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[tdf-discuss] OpenOffice and LibO user technical help requests
- Subject: [tdf-discuss] OpenOffice and LibO user technical help requests
- From: Marc Paré <firstname.lastname@example.org>
- Date: Mon, 04 Oct 2010 06:29:10 -0400
- To: Document Foundation LibreOffice <email@example.com>
There seems to be more and more open discussions on installing the LibO software on the official Mandriva user-help discussion group "firstname.lastname@example.org". As this is quite an active group, there is a lot of trouble-shooting going as well as user support for the (now) official Oracle OpenOffice Suite, there are a lot of questions re: the fate of Oracle's OpenOffice.
I fear that if they end up on the LibO mailist, these users may find the threads too chaotic and wild for any of their request for support. Would it make sense then to open up a mailist similar to the "email@example.com" to help out with the support aspect of the suite? I think that collectively we could help out while they transition from the OpenOffice to LibO suite. They are mostly every day users who are not interested in helping out with the creation of the LibreOffice site.
We shouldn't lose sight of the fact that we will gain more users if we can help them without causing them too much concern. If we can create a "firstname.lastname@example.org" mailist, then it would sit comfortably and familiar with them. Or even better if called "email@example.com" or something else that is specifically there for obvious user technical help. I have been on the firstname.lastname@example.org forever and the people who make use of it are quite a transient group. The majority of them are people just looking for immediate technical help that they need on a document or settings.
Is there anything that we could do for them? I believe that we have people here now who are/were regulars on that particular mailist. We could help them out with their problems. Maybe there is something here already for them?
The LibO user mailist would have to be well advertised and very visible on the main LibreOffice site to be useful. Most of these users have little experience on using the suite and just want a quick spot to ask for help.
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|Re: [tdf-discuss] OpenOffice and LibO user technical help requests||Alexandro Colorado <firstname.lastname@example.org>|
|Re: [tdf-discuss] OpenOffice and LibO user technical help requests||Italo Vignoli <email@example.com>|
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