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Quoting Michel Gagnon:

Finally, if we need to train people to the proper use of word-processing
software, I would suggest that emphasis be
given, in order to the following "nasty" habits:
- proper use of spaces and punctuation (hyphen vs n-dash vs m-dash);
- proper use of indents and tabulations (many people still use spaces or
default tabs in succession);
- proper use of "space before paragraph" and paragraph-chaining options
such as "keep with next paragraph", rather than
paragraph returns in series.

The problem is to define "proper use". This is an elusive attribute with
wide national and cultural differences that 
would be hard -- if not impossible -- to enforce. Rigidly forcing people to
adhere to a "proper" usage when they have 
other customs would be *most* offputting. This also starts to move into the
minefield of personal taste: I might prefer 
one style while you might prefer something quite different.


I think you missed Michel's point. The examples he gave of "proper use" are
those formatting features that will make re-formatting easier. If we
encourage such "proper use" through the design of the UI, as well as through
education, many will be happier with the product.

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