Re: [tdf-discuss] Houston, we have a problem.

Hi

Þann mán 18.okt 2010 15:08, skrifaði Roxy Robinson:
> All of you folks that are "running this show" had better
> start thinking about what the USERS need's are, or pretty
> soon you are going to turn around and find that most of
> your users have left. I have been using OOo for almost as
> long as it has been available and have told many people
> about it. But right now I am TOTALLY CONFUSED ABOUT JUST
> EXACTLY WHAT, WHERE, WHY, WHEN, AND HOW of anything about
> OOo versus LibreOffice, or whatever the hell it is.

Please don't shout, we get the message.

Technically there are not yet any "normal" LibreOffice 
users; there's not yet any "official" release, only a beta.

But I totally agree with the concerns about future layout of 
user-services and feedback. These should be addressed 
quickly and be in place before the official release, but 
it's critical to organise those efforts to avoid duplicate 
work and loss of focus.

I think there should be a dedicated LO-team for implementing 
and organising help for users, working closely with other 
teams like the documentation- and web/wiki-teams.
Maybe a sort of user-ombudsmen which would be in charge of 
scrutinising things like web-navigation, UI-navigation, 
helpcontent etc. - for the benefit of their clients; plain 
users.

(maybe too dramatic here - sorry)

> All
> concerns seem to be around the foundation, not the
> software and its users!!!! The TDF exists for the
> development of the software, AND the users of the
> software, and it really appears to me the folks running
> the TDF have completely lost sight of that!!! Practically
> everything on the TDF web page is about "people"; hardly
> anything there about the software and what is taking
> place as OOo moves to LibreOffice - I guess that is what
> is happening??? I am what I think would be referred to as
> a "typical user - someone who found an excellent
> Microsoft Office replacement and enjoys using it. And has
> been thankful for the assistance, fixes, and upgrades
> that have been available along the way. But, as I said, I
> am sitting here, out in the country outside a small town
> in Texas, and am totally confused about just where
> everything is!!!! You folks need to "get all your Aggies
> in a row", and get back to supporting your users!!! Roxy
> Robinson - a totally confused 68 year old user

You just made it from being "a totally confused 68 year old 
user" to being a participant in the project - thank you ;-)

> Please, James is right - it is very very difficult as
> just a User to find your way around - I've said it a
> couple of times, and it is really really true.

I think that it would be beneficial to launch a new thread 
on user-services, navigation and user-feedback in order to 
find a good structure and basic organisation. Even if things 
like wikis have for nature to auto-organise themselves, a 
good basic structure can speed up creation of their content.

Just some thoughts,

Sveinn í Felli

> Paul
>
>
> On 18 October 2010 22:34, Stefan
> Weigel<stefan.weigel@bildungskreis.org>  wrote:
> > Hi,
> >
> > Chris Carpenter schrieb:
> >
> > > > Well, there have been doubts, if it makes sense to
> > > > open yet another forum, since the existing forums
> > > > are all community driven and support OOo and all of
> > > > its derivates as well.
> >
> > > In this case, shouldn't there be links to these other
> > > forums?
> >
> > Sure. But I think, this is work in progress, as it is
> > for linking to documentation and any other form of user
> > support.
> >
> > Generally, I assume the whole website thing is a
> > temporary solution and some people are working
> > intensively on a CMS solution.
> >
> > Stefan
> >
> > -- E-mail to discuss+help@documentfoundation.org for
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