Re: [tdf-discuss] OpenOffice and LibO user technical help requests

On Mon, Oct 4, 2010 at 5:29 AM, Marc Paré <marc@marcpare.com> wrote:

>  There seems to be more and more open discussions on installing the LibO
> software on the official Mandriva user-help discussion group "
> users@openoffice.org". As this is quite an active group, there is a lot o
f
> trouble-shooting going as well as user support for the (now) official Ora
cle
> OpenOffice Suite, there are a lot of questions re: the fate of Oracle's
> OpenOffice.
>
> I fear that if they end up on the LibO mailist, these users may find the
> threads too chaotic and wild for any of their request for support. Would
it
> make sense then to open up a mailist similar to the "users@openoffice.org
"
> to help out with the support aspect of the suite? I think that collective
ly
> we could help out while they transition from the OpenOffice to LibO suite
.
> They are mostly every day users who are not interested in helping out wit
h
> the creation of the LibreOffice site.

So far there is a forum for support  at http://libreofficeforum.org we have
locales for Spanish, English and German. Hope this will help, there are
locale infrastructure being worked out right now.

I think this mailing list is also a bit restricted (not many tools like a
majordomo one).


> We shouldn't lose sight of the fact that we will gain more users if we ca
n
> help them without causing them too much concern. If we can create a "
> users@libreoffice.org" mailist, then it would sit comfortably and familia
r
> with them. Or even better if called "usersupport@libreoffice.org" or
> something else that is specifically there for obvious user technical help
. I
> have been on the users@openoffice.org forever and the people who make use
> of it are quite a transient group. The majority of them are people just
> looking for immediate technical help that they need on a document or
> settings.
>
> Is there anything that we could do for them? I believe that we have peopl
e
> here now who are/were regulars on that particular mailist. We could help
> them out with their problems. Maybe there is something here already for
> them?
>
> The LibO user mailist would have to be well advertised and very visible o
n
> the main LibreOffice site to be useful. Most of these users have little
> experience on using the suite and just want a quick spot to ask for help.
>
> Marc
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--
*Alexandro Colorado*
*OpenOffice.org* Español
http://es.openoffice.org

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