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Hi Italo, Kendy,

@Italo:
thanks for jumping in and your overview to answer Kendy's questions.

Cheers,
Stephan



Am 10.02.22 um 15:40 schrieb Jan Holesovsky:
Hi Italo,

Awesome, thank you so much for the summary!

All the best,
Kendy

Italo Vignoli píše v Čt 10. 02. 2022 v 15:27 +0100:
On 2/10/22 14:56, Jan Holesovsky wrote:

Comes to my mind - as you deal with the donors daily, and
particularly
ask them why do they want to stop their recurring donations (in
case
they do), I wonder if there is an aggregated data available
somewhere?

The majority of recurring donations is stopped immediately after the
first donation by the donor, when he gets the receipt and realizes
that
he has triggered a recurring donation instead of a one off.

Then there is a number of donors who ask to stop the recurring
donation.
Some of them provide a reason, which in some cases is that he wanted
to
donate once and not on a recurring basis, in some cases lack of
money,
and in some other because they don't use the software anymore (no bug
or
other technical reason provided).

A small number of donors block donations because the software
doesn't
fit their needs or is too difficult to use (again, without providing
any
technical reason or a bug).

You should always consider the fact that only a very small number of
users is capable of spotting bugs, as for them the software always
works
as intended. It took me several years to get a marginal understanding
of
bugs, and I have been working in technology environments since 1982.
The
majority of users is technically dumb, including people who are
supposed
to be competent, and this is just a fact.

Also, in case it is a concrete problem that stops them donating any
longer, please do you have an opportunity to file bugzilla tickets
for
such cases?

Since 2013, not a single user has related stopping donations with
bugs,
while some donors have related their donation to solving bugs.

Best regards, Italo
--
Italo Vignoli - italo@vignoli.org
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