Re: [board-discuss] Enable TDF to contribute more code to LibreOffice with in-house developers to address our donors specific needs

On 2/10/22 14:56, Jan Holesovsky wrote:

> Comes to my mind - as you deal with the donors daily, and particularly
> ask them why do they want to stop their recurring donations (in case
> they do), I wonder if there is an aggregated data available somewhere?

The majority of recurring donations is stopped immediately after the 
first donation by the donor, when he gets the receipt and realizes that 
he has triggered a recurring donation instead of a one off.

Then there is a number of donors who ask to stop the recurring donation. 
Some of them provide a reason, which in some cases is that he wanted to 
donate once and not on a recurring basis, in some cases lack of money, 
and in some other because they don't use the software anymore (no bug or 
other technical reason provided).

A small number of donors block donations because the software doesn't 
fit their needs or is too difficult to use (again, without providing any 
technical reason or a bug).

You should always consider the fact that only a very small number of 
users is capable of spotting bugs, as for them the software always works 
as intended. It took me several years to get a marginal understanding of 
bugs, and I have been working in technology environments since 1982. The 
majority of users is technically dumb, including people who are supposed 
to be competent, and this is just a fact.

> Also, in case it is a concrete problem that stops them donating any
> longer, please do you have an opportunity to file bugzilla tickets for
> such cases?

Since 2013, not a single user has related stopping donations with bugs, 
while some donors have related their donation to solving bugs.

Best regards, Italo
--
Italo Vignoli - italo@vignoli.org
mobile/signal +39.348.5653829
GPG Key ID - 0xAAB8D5C0
DB75 1534 3FD0 EA5F 56B5 FDA6 DE82 934C AAB8 D5C0


--
To unsubscribe e-mail to: board-discuss+unsubscribe@documentfoundation.org
Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette
List archive: https://listarchives.documentfoundation.org/www/board-discuss/
Privacy Policy: https://www.documentfoundation.org/privacy