Hi Michael, Michael Weghorn wrote:
In my opinion (and from own experience at the City of Munich), LibreOffice (and other FLOSS software) is often not suitable for many large enterprises "as is", so a good way of managing the lifecycle and getting issues addressed (i.e. professional support of some kind) is required to make it work well and users happy.
Seconded. And it's one of the greatest advantages of FLOSS in the enterprise - people can absolutely tailor it to their _specific_ needs and requirements, by adding the features & fixes they need. That's particularly appealing to larger-scale deployments (where economies of scale offer good value-for-money on a per-user price). Would be great to market this better.
The problem is that if management was persuaded it was a good idea to introduce LibreOffice just because it's "free as in free beer", you won't have (and will have a hard time getting) the resources to handle issues appropriately, so it's better to avoid wrong expectations.
Quite. This situation is bad for the company, bad for the users, _and_ bad for us in the project. And it's sometimes ~impossible to change minds after the fact. So for LibreOffice, past mistakes of "overselling" to the enterprise (though I believe we inherited many of those wrong expectations from OOo) are coming back to haunt us now. Cheers, -- Thorsten
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