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Michael Meeks kirjoitti 13.7.2020 klo 21.32:
On 12/07/2020 02:11, Michael Weghorn wrote:
 From what I have heard, there's also a tendency in (particularly in
large) organizations to only use products backed by some kind of SLA, so
there is some contractor to contact (or blame) in case of problems.

        I've met a few organizations like this - but they seem to be extremely
rare. Can they even get an SLA for Firefox or Chrome ?

They can for Firefox since last year, but only if they are in the U.S.:

"Firefox Premium Support is a new offer for Enterprises that provides organizations with improved support options. The plan provides access to an Enterprise customer portal, improved bug submission options and bug fixes, SLA management tools and more."

It seems if you visit the enterprise URL outside U.S., you won't see the offer for Premium.


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