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Hey Michael,

That's fair, I think then what Lionel is saying makes sense. There should be a automated/listed 
price version for small enterprises and individual users that want support or just to support. 
Maybe a different vendor would handle this segment of the market with a partnership with Collabora 
to provide large enterprise /corporate support.

I do wonder what the market spread is for company size. Without evidence but I think there is a 
large segment that are SMEs that would be willing to pay for tech support if it was less than other 
office software. WPS Office has a whole business line on selling a $50 annual subscription to their 

It is rather off topic but I don't see revenue as separate from the purpose of the marketing plan 
as it was formulated.

Good luck,

Jul. 10, 2020 06:01:58 Michael Meeks <>:

Hi Kev,

I havn't had a chance to get back to your rather detailed and
interesting feedback en-mass; but let me respond to just this one
(nearly totally off-topic)
nugget =)

On 10/07/2020 05:15, Kev M wrote:
Personally, in the IT world, I usually ignore the "contact us for
pricing" vendors; you have to chat with someone for 30-60 minutes to try
to get them to tell you how expensive their software is.. it's easier
just to find a competing vendor that has a price calculator on their site.

We tried this at Collabora both ways. As a developer my instinct was
always to be as easy to do business with as possible: public pricing, no
discounts, provide as much information as possible to every inquiry so
that with minimal round-trips people have all the information to make
their own decision without having to interact with or relate to anyone etc.

I spent my time leaning on professional sales people to tell them that
this is the right way to do business.

But - you know, it basically doesn't work in the enterprise space (or
perhaps anywhere outside supermarkets selling ultra commodity products
;-). It was an expensive lesson for me to learn.

Putting less information on our website for example - increased
inquiries (no surprise), and with the friendly conversations that ensued
we managed to explain our proposition, answer any objections and then
sell (and we're not expensive of course).

What can I say; it's not my preferred approach - but then, if it works
- and that delivers funds we can turn back into LibreOffice improvement:
needs must ...



-- <><, GM Collabora Productivity
Hangout:, Skype: mmeeks
(M) +44 7795 666 147 - timezone usually UK / Europe

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