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[steering-discuss] Re: LibreOffice TSC call, Thur May 12th - 15:00 UTC...


On Mon, 16 May 2011 12:30:35 +0200
Alexander Thurgood <alex.thurgood@gmail.com> wrote:

Bug 33915 - user settings get lost after several restarts
Very Very annoying, but I can't tell how many users might be
affected.  

Happened also with LO-3.3.0 => old => can't block 3.4.0  

Reminds me of an old bug that the Ubuntu versions used to have, very
disconcerting when you have a pool of users who keep ringing you up
and telling you that your latest rollout made all their user settings
disappear, and really doesn't make the product look professional !!
Again, putting the resources down to fixing things like this all boils
down to the question of how serious the Foundation is about making
LibO an appealing option to businesses. Not an easy question to
answer give the youth of the project at the moment.

Looking at the bug shows:
- It did not only happen with Ubuntus build.
- It did not only happen on Ubuntu.
- It does not happen in Libreoffice 3.3.2 on Natty even for people
  reporting it before. 3.3.2 on Natty is the first official release.
- Nobody could provide any hint on how to repoduce or even provoke the
  bug.

=> The bug could be very well triggered by some bug or misconfiguration
outside of LibreOffice and thus be not reproducable at all on developer
machines. Allocating developer resources under these circumstances
on such an untriaged Heisenbug is pure waste of time. It needs way more
triage by people seeing the bug.

Best,

Bjoern

-- 
https://launchpad.net/~bjoern-michaelsen

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