Re: [tdf-discuss] User participation - bugtracking

[Charles Marcus <CMarcus@Media-Brokers.com>]

On 2010-10-02 4:36 PM, André Schnabel wrote:
> On 2010-10-02 4:07 PM, Friedrich Strohmaier wrote:
>> Charles Marcus schrieb:
>>> There needs to be a really easy way for users to report bugs -
>>> then triagers can confirm these bugs, and make sure they get
>>> reported properly in the main system...

>> I heavily support this idea. I also saw different bugtracking
>> systems. None of them can serve users, because all are developer
>> tools to manage bugs and enhancement requests in a effective way.
>> Thus each of them has to represent the complexity of that task.
>> There always will be needed human filtering to avoid messed up
>> bugtracking systems and developers. No problem with an enthusiastic
>> Community ;o)).

> So I read this correctly and you volunteer as bug-filter? :)

Not sure what you mean by 'bug-filter', but I would absolutely volunteer
to help in triaging (confirming it is a real bug/document formatting
problem, making sure it isn't a known issue, etc) end user bug reports
and problem documents.

1. Making it simple for end users to report bugs means more bug reports
will be made, and

2. Providing a way for non-developers to assist in triaging said bug
reports means those bug reports will be filtered/confirmed before being
reported to developers, so less developer time will be wasted
non-developers can make meaningful contributions to the process.

--

Best regards,

Charles
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