Re: [tdf-discuss] QA - Bug Confirming: Volunteers required

On 17/03/11 22:25, Rainer Bielefeld wrote:
> Steve Edmonds schrieb:
>
> > Also that link suggests discussing the bug in users list for
> > confirmation.
>
> Hi,
>
> that might be some misunderstanding. Discussion in mailing list is
> recommended if
> - there is a well founded suspect that there is no bug, but some
>   user error or LibO maloperation
> - the reporter has problems to use bugzilla
> - the reporter hass problems with English language.
>
> > It would be useful if the procedure for bug confirmation could be listed
> > clearly. Looking at the bugs it is not clear how a bug is moved from NEW
> > to UNCONFIRMED to CONFIRMED.
>
> May be you can modify and improve  the Wiki text to avoid such
> misunderstanding?

Would it be something like;
Discussion in the users@libreoffice.org mailing list is recommended if
- there is a well founded suspect that there is no bug, but some
  user error or LibO maloperation
- the reporter has problems using bugzilla to file a bug
- the reporter has problems with English language.

When filing a bug clearly describe the bug and the method to reproduce
the bug.
Set the Status to NEW
Enter "UNCONFIRMED" in the Whiteboard area.


> That's a misunderstanding. NEW does not mean "New Report", but "New
> confirmed Bug, has to be fixed":
> <https://bugs.freedesktop.org/page.cgi?id=fields.html#status>
> So the normal order is UNCONFIRMED -> NEW (what means "Confirmed")
> Unfortunately Bugzilla's default status is NEW, not UNCONFIRMED, and
> it seems there is no way to modify that with the current Bugzilla
> version.
I have a choice of NEW, ASSIGNED, RESOLVED in the status drop down. and
a new bug certainly is not Assigned or resolved so as you say New is the
default.
> Unfortunately there is no way NEW -> Unconfirmed for too rare or not
> reproducible bug reports. If I can't confirm such a "wrong NEW" report
> I add UNCONFIRMED to Whiteboard and NEEDINFO to Keywords:
> <https://bugs.freedesktop.org/buglist.cgi?status_whiteboard_type=allwordssubstr&keywords=NEEDINFO&query_format=advanced&keywords_type=allwords&status_whiteboard=UNCONFIRMED&bug_status=NEW&product=LibreOffice>
>
>
> Thank you for your contributions, two-man rule is very useful to
> prevent us from wasting developer manpower.
>
> If you can confirm observation and think that all important
> information is included into the report, you should change status to
> NEW (or delete "UNCONFIRMED" from Whiteboard and "NEEDINFO" from keyword.
As the status is already NEW for a new bug, on confirming a bug should
"UNCONFIRMED" from Whiteboard be changed to "CONFIRMED" from Whiteboard.
May be I can add a small section in the wiki on confirming a bug
> Best regards
>
> Rainer Bielefeld
Cheers,
steve

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